Returns and Exchanges

Yes dear, we are gladly to accept returns or exchanges, our office is in Oxford – England :

Bradford Hill Ltd
40 Ambleside Drive
Oxford, OX3 0AQ
United Kingdom

You can simply notify us and sent back to us at the address above, we will process your request (Time limit applied).
You have thirty (30) calendar days following receipt of your item(s) within which to cancel your order (if the order is for several items delivered separately, this period of time runs as of receipt of the last item).

If you have further question, please email us at : i[email protected]

Yes it is 100% refund for 30 days – no questions asked!
To prove our confidence in the products and their value to our customers, we are offering a 30-day, money-back guarantee or exchange.
Please follow these steps to make a return:

Log in to your account. Select “ORDERS” from the left member menu. And click the VIEW button for the order you want to return.

You will see the “ASK FOR A REFUND” button under the item, please click on it. Or you can click “REFUND MY ENTIRE ORDER” to refund all the items on your orders.

Please note: If you can’t click on the button, it means you have passed the 7 days policy.


A form will pop up. Please fill all the form, including a picture attachment if you have. You don’t have to tell us why you want a refund, but we’ll be grateful if you would let us know, as it will help us to better understand your needs and expectations and those of future customers.

And click submit to send the request.

You will get an email notification for every update about your refund request, including the returning address.

You can also follow the status of your Refund Request from the menu “MY REFUND REQUEST”.

We have always strived to create a company based on client satisfaction and long-term relationships. The money-back guarantee is only a small part of the measures we take to ensure our clients receive excellent service from an honest company in a risk-free environment.

For International Returns:
Within 30 days of receipt

International purchases can only be returned by post, at your own cost. Date and Hours of product delivery are specified by the courier’s proof of delivery.

In any event, make sure that you return your item complete (notice, accessories…) and in its original condition, with the packaging and the copy of your invoice. Items that are returned incomplete, spoiled, damaged or stained will not be accepted.

FAQ – Frequently Asked Questions about refunds
How long does it take to receive the refund?
We will refund your money instantly through PayPal after we receive the returned item(s).

Exactly how much will I get back if I request a refund?
You will get the full amount we charged. 100% guaranteed!

Are there any non-refundable fees?
No. all of our product covered with a money back guarantee.

What about the shipping return cost?
You will have to pay for the return shipping fee (Currently our return is in Oxford England – we will give you the detail return address when you make the request).