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FAQ

Below are frequently asked questions, you may find the answer for yourself.

Online orders

We accept Paypal payment methode

How do I know if my order has been successful?

Once your order has been completed and your payment has been successful, you will receive an email confirmation. This will contain your order number and the details of everything that you’ve ordered. We suggest you create an account when you order so that you can log into your account and check the status of your order.

How long will it take to process my order?

We aim to dispatch all orders within 48 hours, but during exceptionally busy periods such as our seasonal sale there may be a slight delay. If you are ordering for international delivery we can’t be responsible for delays caused by customs.

If an item is out of stock online can I purchase it from store?

If something you really love is out of stock online then please contact our Customer Services

Can I buy a spare strap for my bag?

Unfortunately we don’t produce straps separately, so they cannot be purchased individually.

Do all bags come with a dust bag?

All of our bags come with our signature protective dust bag

I have lost my dust bag, can I get a replacement?

Unfortunately we don’t produce dust bags separately so they can only be provided with your purchase.

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